Helpdesk Ticket Labs

Real-world IT support starts with real-world problems. These labs simulate a professional helpdesk environment where I troubleshoot and resolve user-reported issues through a structured ticketing workflow. From network and login failures to Outlook crashes, printer errors, and BitLocker lockouts, each ticket represents a practical scenario requiring root cause analysis, technical execution, and clear documentation. This lab series helps me refine both my Tier 1 and Tier 2 support skills while practicing the communication and resolution strategies expected in any fast-paced IT support role.